红帽软件诚招 Technical Account Manager（深圳）

[redhatjob]

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Location ： Shenzhen
Job Summary
Red Hat's Global Support Services team is looking for an experienced support engineer to join us as a Technical Account Manager for our enterprise customers in Shenzhen, China. In this role, you'll provide personalized, proactive support and guidance, and cultivate high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. The technical account management service is a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a technical account manager, you'll tailor support for our customers' environment, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.

Primary Job Responsibilities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Understand your customers' technical infrastructure, hardware, and products
Perform initial or secondary investigations and respond to online and phone support requests
Provide excellent customer support for clients regarding their Red Hat products
Manage customer cases and maintain clear and concise case documentation
Serve as the customer's advocate within Red Hat
Travel, as necessary, to visit customers

Required Skills
5+ years of Linux or UNIX system administration experience
Experience in a support, development, engineering, or quality assurance organization
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Technical knowledge of Linux file systems and the Linux kernel
Hands-on experience with a variety of hardware vendors
Experience with enterprise-class applications like Oracle, Veritas, and SAP
Excellent verbal and written communication skills in Mandarin and English; experience with training or presentation delivery is a plus
Must have a work permit in China
Red Hat Certified Engineer (RHCE) is preferred
Bachelor's degree in a technology-related discipline is a plus